Question 1

What exactly am I booking when I request an in-home assessment?

Accepted Answer

You are requesting a $50 In-Home Water Assessment: a CleanHaus specialist attends your home to assess your water and plumbing and gives you a written recommendation. On the form you choose the purpose of the visit — assessment and written recommendation only, or assessment plus a purchase quote for the Complete Home System that you may choose to act on during the visit. You are never required to buy anything during the visit. The $50 fee is credited in full toward the system if you purchase after the assessment.

Question 2

Do I have to buy anything during the visit?

Accepted Answer

No. There is no obligation to purchase. You receive written findings and a written quote, and you decide if and when you would like to proceed.

Question 3

What is a whole-home water treatment system?

Accepted Answer

A whole-home system is installed close to the point where water enters your home, so water is treated before it reaches most household fixtures — showers, bathrooms, laundry and kitchen taps. The exact configuration depends on your plumbing and the equipment specified for your home.

Question 4

What is reverse osmosis?

Accepted Answer

Reverse osmosis is a treatment process that passes water through a semi-permeable membrane along with pre- and post-filtration stages. It is typically installed as a dedicated drinking and cooking water system with its own kitchen faucet. Performance depends on the equipment installed and applicable product documentation.

Question 5

What happens during the $50 assessment?

Accepted Answer

A CleanHaus visit to your home, usually up to an hour. We review your plumbing and install readiness at the proposed location, discuss what you would like to improve and, where appropriate, carry out preliminary field screening of measurable water characteristics. We explain the findings, then provide a written recommendation and a written quote. Preliminary field screening is not accredited laboratory testing and does not certify water as safe or unsafe.

Question 6

How quickly do you respond to a request?

Accepted Answer

We respond to assessment requests within one business day, by phone, text or email — whichever suits you.

Question 7

Does the system treat every faucet?

Accepted Answer

The whole-home system treats water entering the home, so treated water reaches most household fixtures. The reverse osmosis system is separate and serves a dedicated drinking-water faucet at the kitchen sink, and in many homes it can also be connected to a refrigerator line.

Question 8

How soon can installation happen?

Accepted Answer

Where a written quote is approved, we typically target installation about one week later. That timing is subject to equipment availability, scheduling, home readiness, site conditions and the final written quote.

Question 9

How much does a CleanHaus system cost?

Accepted Answer

CleanHaus uses a quote-first process because the final scope depends on the home, plumbing, installation area and recommended configuration. The $50 assessment is credited in full toward the system if you purchase after the assessment, and the written quote you receive governs the final scope and price. There is no obligation to purchase.

Question 10

Does CleanHaus provide water testing?

Accepted Answer

The $50 assessment includes preliminary field screening of measurable water characteristics where appropriate. It is not accredited laboratory testing, does not identify all possible contaminants and does not certify water as safe or unsafe. Where appropriate, CleanHaus may recommend professional laboratory analysis.

Question 11

What maintenance does the system require?

Accepted Answer

For the whole-home system, routine maintenance is mainly keeping salt in the brine tank — we suggest checking it about every 2–3 months and topping up as needed. Salt usage varies by household, so there is no fixed number of bags. For the reverse osmosis system, filter and membrane replacement schedules depend on the exact reverse osmosis model installed, and we follow the manufacturer guidance that applies to it. Maintenance timing can vary with household usage and incoming water conditions.

Question 12

Why does the whole-home system only use one treatment tank?

Accepted Answer

The standard CleanHaus configuration uses a single mixed-media treatment tank containing both softening resin and activated carbon, plus a separate brine tank for salt. This lets the standard system combine hardness treatment and carbon treatment in one main media tank. Higher-capacity or dual-tank configurations may be recommended for specific homes after assessment.

Question 13

What happens during a power outage?

Accepted Answer

The whole-home system can continue passing treated water during a power outage while treatment capacity remains, but automatic regeneration and self-cleaning cannot occur without electricity. Regeneration frequency varies with usage, water hardness and how the system is programmed. Where the included reverse osmosis component is a tankless configuration, it requires electricity and will not operate during an outage.

Question 14

What is the difference between a softener, a filter and reverse osmosis?

Accepted Answer

A water softener primarily reduces hardness minerals such as calcium and magnesium through ion exchange. Activated-carbon filtration addresses chlorine-related taste and odour and certain compounds according to the media's documented performance. Reverse osmosis uses a membrane plus pre- and post-filtration for dedicated drinking and cooking water. CleanHaus only makes specific contaminant-reduction claims supported by product documentation.

Question 15

Why does soft water feel different?

Accepted Answer

Soft water can feel smoother or more slippery because hardness minerals no longer interact with soap in the same way. Many homeowners notice the change at first; it does not mean soap is necessarily left on the skin.

Question 16

What warranty coverage is included?

Accepted Answer

Warranty coverage is summarized from the Honest Water Co Warranty Statement and manufacturer component terms. Honest Water Co coverage applies to the original purchaser and includes lifetime coverage for qualifying system dry parts, 5-year coverage for the control valve, circuit board and filtration media, and 1-year labour coverage for issues arising from the original installation. Manufacturer component warranty examples include lifetime coverage for storage tanks, media tanks and ceramic discs, 5 years for control valves and filtration media, and 1 year for reverse osmosis systems. Conditions, exclusions, maintenance requirements, replacement-part limits and claim documentation requirements apply; written warranty and product documents control.

Question 17

What contaminants does the system reduce?

Accepted Answer

Performance depends on the exact equipment, filtration media and applicable product documentation. CleanHaus only makes specific treatment claims supported by that documentation.

Question 18

Do you service systems after installation?

Accepted Answer

Yes. CleanHaus provides ongoing support and maintenance information for the equipment we install, so you know what your system needs and when.

Question 19

What areas do you service?

Accepted Answer

CleanHaus serves homeowners in Toronto, Vaughan, Richmond Hill, Markham and surrounding GTA communities. Availability varies by location and scheduling.

Question 20

Is reverse osmosis included in the Complete Home System?

Accepted Answer

Yes. A tankless reverse osmosis drinking-water system and its own kitchen faucet are included in the Complete Home System, along with whole-home water treatment and installation performed by a licensed plumber. Reverse osmosis is not sold separately; the exact configuration supplied with your system is confirmed in your written quote.

Question 21

Who installs the system?

Accepted Answer

CleanHaus Water installations are performed by licensed plumbers, and CleanHaus Water carries business insurance. This helps ensure the work is handled professionally and gives homeowners added peace of mind.

Question 22

When would installation cost more than the standard price?

Accepted Answer

Countertop drilling, refrigerator connections, premium faucet finishes, booster pumps and plumbing modifications are quoted separately and confirmed in writing before any work begins.

Better Water.
Throughout Your Entire Home.

One complete approach to better water at home.

Whole-Home Treatment & Softening

Tankless Reverse Osmosis Drinking Water

Expertise & Licensed Plumber Installation

Real equipment, clearly specified.

Whole-home treatment + tankless reverse osmosis, quoted clearly.

CleanHaus Complete Home System

Compare more than the price.

Simple from first conversation to installation.

Book the assessment

Review the home

Screen and explain

Clear quote

Water treatment without the high-pressure experience.

What CleanHaus Homeowners Are Saying

Start with a $50 visit to your home.

Questions homeowners ask us.

Serving homeowners across the Greater Toronto Area.

Better Water.Throughout Your Entire Home.